The Chairish Buyer Guarantee
ensures that you have complete peace of mind when
making a purchase on Chairish, in the event that your item:
- Does not arrive
- Is broken during transit
- Is entirely different than what you purchased
With the exception of:
Some made-to-order items and a limited selection of other items
(noted as non-refundable in the returns and cancellations section of the product description)
Orders where Free Local Pickup or Seller Managed Local Delivery were selected:
Upon inspection, If you decide not to move forward with the purchase,
you or your agent must refuse the item at the time of pickup/delivery from the seller
- Once you have taken possession of the item, all sales are final
All sales are final 48 hours after delivery.
International, cross-border returns may require different processes depending on the countries between which
the item is shipping to/from, and the buyer is responsible and duties (if applicable, on cross-border orders).
- On approved returns, the buyer is responsible for the full cost of return packing and shipping.
To request a return or notify us that you did not accept the item at pickup or delivery, please email
and include the order number and the reason for your return request.
View complete returns
policy & FAQs.
Prior to shipping or local pickup, buyers may cancel an order for any reason, with the exception of some
Made-to-Order items, where supplies have been purchased or work begun on the item.
Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will
reduce the likelihood that you will incur return shipping charges.
Once shipping or pickup has been initiated, the cancellation will be considered a return and you will be
responsible for the cost of shipping.
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