Pair of Custom Taupe Faille Pillows

Returns

The Chairish Buyer Guarantee ensures that you have complete peace of mind when making a purchase on Chairish in the event that your item:

• Does not arrive
• Is broken during transit
• Is materially different than what you purchased

All sales are final on some Made-to-Order items and limited selection of other items as noted in the Returns & Cancellations section of the product details.

For all other items, sales are final 48 hours after delivery (Except Free Local Pickup and Seller Managed Local Delivery — see below).

To request a return, please email support@chairish.com and include the order number and the reason for your return request.

On approved returns, the buyer is responsible for full cost of return packing & shipping.

Local Pickup & Local Delivery

All sales are final once buyer or buyer’s agent takes possession of an item.

Upon inspection, if you decide not to move forward with the purchase, you or your agent must refuse the item at the time of pickup/delivery from the seller. Once you have taken possession of the item, all sales are final. Please contact support@chairish.com to let us know you did not accept the item and would like to initiate a refund.

Cancellations

Prior to shipping or local pickup, buyers may cancel an order for any reason, with the exception of some Made-to-Order items, where supplies have been purchased or work begun on the item.

Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will reduce the likelihood that you will incur return shipping charges.

Once shipping or pickup has been initiated, the cancellation will be considered a return and you will be responsible for the cost of shipping.

Shipping

Free Shipping

Free shipping may be offered on select listings.

Smaller items are typically delivered within 2 weeks of the purchase date, while larger items and furniture may take up to 6 weeks for delivery.

When an item with Free Shipping is returned, the cost of return shipping fees will be charged to the buyer.

Free Local Pickup

Local pickup allows customers to inspect an item at the time of pickup and avoid shipping costs.

Following purchase, a confirmation email is sent to the email address associated with the order, and includes: Pickup Verification & Seller's contact information

Please contact the seller within 5 days to coordinate pickup

Parcel Delivery

Shipment is arranged through recognized carriers such as UPS, FedEx, and DHL.

Only pieces that can be safely packed in a box or envelope may be shipped via parcel.

Shipping charges start at $9 — and vary based on the size, weight, packaging and the value of the item.

Items are typically delivered within 2 weeks of the purchase date.

Chairish Local Delivery

Item is delivered inside your home and placed in the room of your choice (installation and hookup are not included).

Local rates are available on most items where the delivery location is within 50 miles.

Shipping charges start at $149, depending on product type, size, location of the buyer and seller, and value of the item.

Local deliveries typically take up to 3 weeks.

In-Home Delivery

Item is delivered inside your home and placed in the room of your choice (installation and hookup are not included).

Deliveries may take up to 6 weeks, and up to 8 weeks when either the buyer or seller are located outside of standard shipping routes.

Shipping charges start at $299, depending on product type, size, location of the buyer and seller, and value of the item.

Delivery Type	Under $2,000	Over $2,000
Chairish In-home Delivery	$299	$399
Large Handling > 35 cu. ft. < 52 cu ft.	$399	$449
Fragile and/or Oversized Handling	Price may vary. Based on material, location and size.	Price may vary. Based on material, location and size.

Seller Managed Delivery

Shipping is offered and managed by the seller, through a shipper of the seller’s choice.

Available on items at the seller’s discretion.

Seller Managed Local Delivery

Local curbside delivery is offered and managed by the seller, within a limited geography.

Following purchase, a confirmation email is sent to the confirmation email address associated with the order, and includes: Pickup Verification Code & Seller’s contact information

Please contact the seller within 5 days to coordinate delivery.

International Parcel

International parcel shipments are handled by our European based sister-site, Pamono

Shipments are arranged through Fedex

You will be updated with a tracking number once shipping is booked

International parcel shipments can take anywhere from 1 - 6 weeks to be delivered

Expedited International Shipping

Expedited international shipments are handled by our European based sister-site, Pamono

Shipments are arranged through FedEx and will be delivered to your front door

You will be updated with a tracking number once your item has been booked for air shipment

Expedited international shipments can take anywhere from 2 - 4 weeks to be delivered

International Shipping

International shipments are handled by our European based sister-site, Pamono

Shipments are arranged through Schumacher Cargo and automatically come with in-home delivery

You will receive a tracking number once your item has cleared customs

International shipments take anywhere from 12-25 weeks to be delivered, depending on our partner’s shipping schedule and your location