Suzani Custom Pillow

Returns

Cancellations

Prior to shipping or local pickup, buyers may cancel an order for any reason, with the exception of some Made-to-Order items, where supplies have been purchased or work begun on the item.

Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will reduce the likelihood that you will incur return shipping charges.

Once shipping or pickup has been initiated, the cancellation will be considered a return and you will be responsible for the cost of shipping.

Shipping

Free Shipping

Free shipping may be offered on select listings.

Smaller items are typically delivered within 2 weeks of the purchase date, while larger items and furniture may take up to 6 weeks for delivery.

When an item with Free Shipping is returned, the cost of return shipping fees will be charged to the buyer.

Free Local Pickup

Local pickup allows customers to inspect an item at the time of pickup and avoid shipping costs.

Following purchase, a confirmation email is sent to the email address associated with the order, and includes: Pickup Verification & Seller's contact information

Please contact the seller within 5 days to coordinate pickup

Parcel Delivery

Shipment is arranged through recognized carriers such as UPS, FedEx, and DHL.

Only pieces that can be safely packed in a box or envelope may be shipped via parcel.

Shipping charges start at $9 — and vary based on the size, weight, packaging and the value of the item.

Items are typically delivered within 2 weeks of the purchase date.

Chairish Local Delivery

Item is delivered inside your home and placed in the room of your choice (installation and hookup are not included).

Local rates are available on most items where the delivery location is within 50 miles.

Shipping charges start at $149, depending on product type, size, location of the buyer and seller, and value of the item.

Local deliveries typically take up to 3 weeks.

In-Home Delivery

Item is delivered inside your home and placed in the room of your choice (installation and hookup are not included).

Deliveries may take up to 6 weeks, and up to 8 weeks when either the buyer or seller are located outside of standard shipping routes.

Shipping charges start at $299, depending on product type, size, location of the buyer and seller, and value of the item.

Delivery Type	Under $2,000	Over $2,000
Chairish In-home Delivery	$299	$399
Large Handling > 35 cu. ft. < 52 cu ft.	$399	$449
Fragile and/or Oversized Handling	Price may vary. Based on material, location and size.	Price may vary. Based on material, location and size.

Chairish Freight Delivery

Delivered in a crate, to your front door.

You will need tools and/or equipment to open the crate.

Expedited international shipments can take anywhere from 4-6 weeks to be delivered.

Seller Managed Delivery

Shipping is offered and managed by the seller, through a shipper of the seller’s choice.

Available on items at the seller’s discretion.

Seller Managed Local Delivery

Local curbside delivery is offered and managed by the seller, within a limited geography.

Following purchase, a confirmation email is sent to the confirmation email address associated with the order, and includes: Pickup Verification Code & Seller’s contact information

Please contact the seller within 5 days to coordinate delivery.

Parcel Delivery

Parcel deliveries are handled by our European based sister-site, Pamono

Deliveries are arranged through Fedex

You will be updated with a tracking number once shipping is booked

Parcel deliveries can take anywhere from 1 - 6 weeks to be delivered

Pamono Express In-Home Delivery

Pamono Express In-Home deliveries are handled by our European based sister-site, Pamono

Deliveries are arranged by Metropolitan and will be delivered to your room of choice

You will receive a tracking number once your item has cleared customs and been booked for in-home delivery

Pamono Express In-Home deliveries can take anywhere from 3-7 weeks to be delivered

Pamono Freight Delivery

Pamono Freight deliveries are handled by our European based sister-site, Pamono

Deliveries are arranged through FedEx and will be delivered in a crate to the front of your home/building

You will need tools and/or equipment to open the crate; Fedex will not open the crate for you

You will be updated with a tracking number once your item has been booked for air shipment

Pamono Freight deliveries can take anywhere from 2 - 4 weeks to be delivered

Pamono In-Home Delivery

Pamono In-Home deliveries are handled by our European based sister-site, Pamono

Deliveries are arranged through Schumacher Cargo and automatically come with in-home delivery

You will receive a tracking number once your item has cleared customs

Pamono In-Home deliveries take anywhere from 12-25 weeks to be delivered, depending on our partner’s shipping schedule and your location