West Elm Velvet Hoven Ottoman

Returns

Cancellations

Prior to shipping or local pickup, buyers may cancel an order for any reason, with the exception of some Made-to-Order items, where supplies have been purchased or work begun on the item.

Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will reduce the likelihood that you will incur return shipping charges.

Once shipping or pickup has been initiated, the cancellation will be considered a return and you will be responsible for the cost of shipping.

Shipping

Chairish Express In-Home Delivery

Chairish Express In-Home deliveries are currently only offered for international cross-border shipments.

The item will be delivered to your home and placed in the desired room. The delivery service includes unpacking, inspecting, and removing packaging materials; and does not include installation or setting up the item.

Shipping charges start at $999 and vary based on the size, weight, packaging, and/or the value of the item.

Deliveries can take anywhere from 6 to 9 weeks to be delivered.

Chairish Freight Delivery

Delivered in a crate, to your front door.

You will need tools and/or equipment to open the crate.

Shipping charges start at $799 and vary based on the size, weight, packaging, and/or the value of the item.

Chairish Freight deliveries can take anywhere from 4 to 8 weeks.

Only available in selected markets.

Chairish In-Home Delivery

The item will be delivered to your home and placed in the desired room. The delivery service includes unpacking, inspecting, and removing packaging materials; and does not include installation or setting up the item.

Shipping charges start at $149 and based on the size and the distance between pickup and delivery (for approximate values see table):

Delivery Type	Within 50 miles radius	Within 1,500 miles radius	Over 1,500 miles radius	International Cross-Border
Shipping Price	$149 - $299	$199 - $799	$449 - $899	Over $899
Transit Time	2 to 4 weeks	3 to 6 weeks	4 to 8 weeks	12 to 17 weeks

For some items, the shipping price may vary depending on the size, weight, material and/or value of the item.

Free Local Pickup

Local pickup allows customers to inspect an item at the time of pickup and avoid shipping costs.

Following purchase, a confirmation email is sent to the email address associated with the order, and includes: Pickup Verification & Seller's contact information

Please contact the seller within 5 days to coordinate pickup

Once the item has been picked up (by you or your representative) it cannot be returned or refunded.

Free Shipping

Free shipping may be offered on select listings.

Smaller items are typically delivered within 2 weeks of the purchase date, while larger items and furniture may take up to 6 weeks for delivery.

When an item with Free Shipping is returned, the cost of return shipping fees will be charged to the buyer.

Parcel Delivery

Shipment is arranged through recognized carriers such as UPS, FedEx, and DHL.

Only pieces that can be safely packed in a box or envelope may be shipped via parcel.

Shipping charges start at $9 — and vary based on the size, weight, packaging and the value of the item.

Delivery Type	US Domestic	International Cross-Border
Shipping Price	$9 - $99	$39 - $499
Transit Time	1 to 2 weeks	2 to 4 weeks

Seller Managed Delivery

Shipping is offered and managed by the seller, through a shipper of the seller’s choice.

Available on items at the seller’s discretion.

Seller Managed Local Delivery

Local curbside delivery is offered and managed by the seller, within a limited geography.

Following purchase, a confirmation email is sent to the confirmation email address associated with the order, and includes: Pickup Verification Code & Seller’s contact information

Please contact the seller within 5 days to coordinate delivery.