Returns
The
Chairish Buyer Guarantee ensures that you have complete peace of mind when
making a purchase on Chairish, in the event that your item:
- Does not arrive
- Is broken during transit
- Is entirely different than what you purchased
With the exception of:
-
Some made-to-order items and a limited selection of other items
(noted as non-refundable in the returns and cancellations section of the product description)
-
Orders where Free Local Pickup or Seller Managed Local Delivery were selected:
-
Upon inspection, If you decide not to move forward with the purchase,
you or your agent must refuse the item at the time of pickup/delivery from the seller
- Once you have taken possession of the item, all sales are final
All sales are final 48 hours after delivery.
-
International, cross-border returns may require different processes depending on the countries between which
the item is shipping to/from, and the buyer is responsible and duties (if applicable, on cross-border orders).
- On approved returns, the buyer is responsible for the full cost of return packing and shipping.
To request a return or notify us that you did not accept the item at pickup or delivery, please email
support@chairish.com
and include the order number and the reason for your return request.
View complete
returns
policy & FAQs.
Cancellations
-
Prior to shipping or local pickup, buyers may cancel an order for any reason, with the exception of some
Made-to-Order items, where supplies have been purchased or work begun on the item.
-
Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will
reduce the likelihood that you will incur return shipping charges.
-
Once shipping or pickup has been initiated, the cancellation will be considered a return and you will be
responsible for the cost of shipping.
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