Shipping & Returns Policy

Chairish takes shipping and handling of our exceptional furniture and home decor very seriously. We aim to make this part of our service just as exceptional as your items.

We also pride ourselves on a fair and thoughtful Return Policy. This policy was designed to ensure maximum integrity of our marketplace and to protect both buyers and sellers.

Jump to a topic:

General:

White Glove Shipping:

Flat Rate Shipping:

Free Shipping:

Local Pickup:

Local Delivery:

Returns & Cancellations:

General:

Where does Chairish ship?

Currently, Chairish ships only within the continental United States. We do not ship to PO boxes, Alaska, Hawaii or any locations outside the United States.

What shipping methods are available?

Chairish offers the following shipping options listed below - click on each one for more details.

White Glove Shipping is always available for large items, but sellers may opt to include additional shipping methods.

Check an item's listing details to see which option(s) are available.

How do I find out the status of my shipment?

You will receive an email confirming the shipper name and tracking number within 1-5 business days following your purchase.

All UPS, FedEx or USPS shipments can be tracked by selecting the appropriate carrier below and entering your tracking number.

For any other inquiries you can send us a note at support@chairish.com referencing your Chairish order number.

We will check on the status and get back to you shortly with a response.

Are items insured in transport?

It depends on which shipping method was used.

White Glove Shipping

Items are insured by the white glove service provider up to the value of the transaction amount for damage or loss (with repair or replacement of item as appropriate). Each item is inspected at both pick-up and delivery.

Flat Rate Shipping

Chairish declares the sale value of all items shipped with UPS, but this only insures each package against loss and does not necessarily cover damage. When damage is reported Chairish will file a claim with UPS, but Chairish will only reimburse the seller if the claim is accepted by UPS. Based on our experience, in most cases UPS will deny damage claims due to improper packaging, so please make sure that each item is properly packed.

Free Shipping

The seller is responsible for resolving any claims for loss or damage and can choose whether they would like to insure their items. A buyer should contact support@chairish.com with specific details and photos if they feel that an item has been damaged in transit. Chairish will contact the seller and determine how to proceed.

White Glove Shipping:

What is White Glove Shipping?

For White Glove shipping, Chairish partners with a limited number of trusted, high quality white glove service providers with expertise in moving high-end, antique, and better furniture and home decor. Chairish coordinates the logistics with the white glove service provider. White glove shipping is appropriate for large or fragile items.

White Glove shipping is paid for by the buyer. Costs range from $100 for smaller items delivered locally, to $1000+ for extra large items transported across the United States. Final cost depends on the size of the item and the buyer's location.

White Glove charges include:

  1. Item pickup from the seller's location
  2. Packing and crating of the item
  3. Delivery to the buyer's location
  4. Removal of packing materials
  5. Insurance by the white glove service provider against damage or loss during transit

White Glove charges do NOT include:

  1. More than one flight of stairs for pickup or delivery
  2. Unusual or limited access for the vehicle or personnel
  3. Unusual space limitations for pickup or delivery

Please note that additional or unusual delivery requirements may result in additional charges. Sellers and buyers should communicate any potential issues or limitations directly to the white glove service provider.

How does White Glove Shipping work?

A typical white glove shipment will involve the following:

  1. The white glove service provider contacts the seller within five business days of the sale to schedule a four-hour window for pickup.
  2. During the four-hour pickup window, one or two uniformed service providers will arrive at the pickup location, inspect the item, and blanket-wrap it for delivery.
  3. After transit, our White Glove service provider will contact the buyer to schedule a four-hour window for drop-off.
  4. One or two uniformed service providers will arrive at the drop-off location, deliver the item to the buyer’s room of choice, and remove all packing materials.

How long will it take to get my White Glove order?

Local delivery is typically 2 weeks, and long-distance deliveries are typically 3-6 weeks*. We will give you an estimated timeframe for delivery after purchase and send updates with shipping company information.

*Please note that in some cases delivery can take up to 8 weeks. This typically happens when the seller and/or buyer are located in smaller or more remote markets where White Glove pickup and delivery frequency is only once or twice per month.

What are the seller's responsibilities for White Glove shipping?

The seller is responsible for preparing the item for pick up by the White Glove service provider.

The seller must be available to coordinate and be present during a four-hour pickup window for our White Glove service provider to pack and pickup the item.

Flat Rate Shipping:

What is Flat Rate shipping?

Flat rate standard shipping includes shipment through recognized carriers such as UPS, FedEx, and USPS. Flat rate standard shipping is appropriate for smaller items such as most accessories (lamps, linens, pictures, art, rugs, pillows, etc.) and some small furniture (stools, small tables, etc.).

Flat rate standard shipping is paid for by the buyer. Costs range from $9 to $299 and up, depending on the size and weight of the item.

How does Flat Rate shipping work?

The flat rate shipping amount is published on the listing - applicable anywhere in the continental United States.

After a purchase, the seller will receive a prepaid shipping label and has three business days to pack their sold item and drop off at an appropriate shipping center. (UPS store, Fedex Office, etc.)

How long will it take to get my Flat Rate order?

Typically 7-10 days. Buyers will receive an estimated timeframe for delivery after purchase and receive updates with tracking information.

What are the seller's responsibilities for Flat Rate shipping?

After purchase, the seller must pack and ship the item within 3 business days of the sale, using a pre-paid UPS shipping label provided by Chairish.

The seller is solely responsible for properly packing all items for safe transport to the buyer.

Sellers who are not comfortable packing their own items should consider taking the item to a shipping service that offers a "package guarantee" service to have the item professionally packaged for shipping. The service's own terms and guarantees will apply, and any disputes or claims must be handled between the seller and the shipper/service.

It's the seller's sole responsibility to ensure that the item is properly packed so that it isn't damaged in shipping. Chairish is not responsible for any damage that occurs during shipment.

Free Shipping:

What is Free Shipping?

Free Shipping is an optional shipping method that sellers may offer on items that may be shipped via traditional small-package carriers such as UPS, FedEx, USPS, etc.

Free Shipping is paid for by the seller.

How long will it take to get my Free Shipping order?

Typically 7-10 days. After shipment, the buyer will receive an email from Chairish with tracking information for their item(s).

What are the seller's responsibilities for Free Shipping?

For items with Free Shipping, sellers are responsible for all aspects of fulfillment, including:

Sellers who are not comfortable packing their own items should consider taking the item to a shipping service that offers a "package guarantee" service to have the item professionally packaged for shipping. The service's own terms and guarantees will apply, and any disputes or claims must be handled between the seller and the shipper/service.

It's the seller's sole responsibility to ensure that the item is properly packed so that it isn't damaged in shipping. Chairish is not responsible for any damage that occurs during shipment.

Local Pickup:

What is Local Pickup?

Local pickup allows a buyer to avoid shipping costs by picking up an item in person.

The buyer must contact the seller within five business days of their purchase to coordinate a pickup date and time. Failure to do so may result in additional charges. If you're interested in local pickup for an item that is not marked as such, please contact us. We'd be happy to find out if local pickup is possible.

What are the seller's responsibilities for Local Pickup?

After purchase, the seller must ensure the item is prepared and available for pickup at the agreed-upon location, date and time.

Local Delivery:

What is Local Delivery?

Sellers may opt to offer local curbside delivery within a specified geographical range, for free or for a flat rate.

The buyer and seller should coordinate a delivery date and time within five business days of purchase. Failure to do so may result in additional charges. If you’re interested in local curbside delivery for an item that is not marked as such, please contact us. We’d be happy to find out if local delivery is possible.

If additional labor is required to move your item inside or upstairs, please make sure to plan accordingly. If a buyer refuses delivery for any reason, he or she will be responsible for the cost of delivery out and back.

What are the seller's responsibilities for Local Delivery?

After purchase, the seller must ensure the item is delivered at the agreed-upon location, date and time.

Returns & Cancellations:

Can I return an item purchased on Chairish?

Yes. We know these are important purchases and your satisfaction is critical.

Except for Local Pickup, buyers have 48 hours after delivery to inspect their item(s) and contact support@chairish.com if they wish to return an item. There are no restocking fees, but we deduct outbound and return shipping charges from the buyer's original purchase price (+ taxes). Buyers may not be reimbursed for returns that are not received in original condition.

For Local Pickup, the 48-hour return policy does not apply. You must reject the item at the time of pickup. Do not take the item with you.

To protect yourself from disappointment or something unexpected, we strongly encourage you to closely inspect item photos, descriptions, and details before purchasing anything and then again upon delivery or pickup. If you're unsure about an item's condition, dimensions, quantity, or description, reach out to support@chairish.com with your questions before making a purchase.

How do returns work for items with White Glove shipping?

Buyers have 48 hours after delivery to inspect their item and email support@chairish.com to initiate a return of an item. The buyer pays for outbound and return shipping unless Chairish finds that the item was damaged beyond repair in transportation or determines that the seller grossly misrepresented the item.

In your return request to support@chairish.com, please include:

  1. The reason for the return
  2. Your Chairish order # (find this in your order confirmation email)
  3. The best phone number to call for pick-up coordination
  4. If the item arrived damaged, photos of the damage

Once we review your return request, we will send you a return authorization # via email, and within about 24 hours, the white-glove shipper will call to coordinate a convenient pick-up day/time (2–3 hour window).

Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation.

A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to the seller.

How do returns work for items with Flat Rate shipping?

You have 48 hours after delivery to inspect your item and contact support@chairish.com to initiate a return of an item. The buyer pays for outbound and return shipping unless Chairish finds that the item was damaged beyond repair in transportation or determines that the seller grossly misrepresented the item. The buyer may also be responsible the packing charges incurred by the seller.

In your return request to support@chairish.com, please include:

  1. The reason for the return
  2. Your Chairish order # (find this in your order confirmation email)
  3. If the item arrived damaged, photos of the damage

Once we review your return request, we will send you a pre-paid UPS return shipping label.

The buyer is responsible for safely packing and shipping their item back to the seller. Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred after an item was delivered to the buyer.

A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to the seller.

How do returns work for items with Free Shipping?

A buyer has 48 hours after delivery to inspect their item and contact support@chairish.com to initiate a return of an item. The buyer pays for outbound and return shipping unless Chairish finds that the item was damaged beyond repair in transportation or determines that the seller grossly misrepresented the item. The buyer may also be responsible the packing charges incurred by the seller.

In your return request to support@chairish.com, please include:

  1. The reason for the return
  2. Your Chairish order # (find this in your order confirmation email)
  3. If the item arrived damaged, photos of the damage

Once we review your return request, we will send you a pre-paid UPS return shipping label.

The buyer is responsible for safely packing and shipping their item back to the seller. Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation.

A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to the seller.

How do returns work for items with Local Pickup?

For Local Pickup, the 48-hour return policy does not apply. You must reject the item at the time of pickup. Please do not take the item with you. Email us right away at support@chairish.com and we will initiate a refund of your full payment. Returns will not be allowed after an item has been picked up.

A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation of refusal with the seller.

How do returns work for items with Local Delivery?

For Local Delivery, the 48-hour return policy does not apply. You must reject the item at the time of delivery. Please do not accept the item. Email us right away at support@chairish.com and we will initiate a refund of your full payment. Returns will not be allowed after an item has been delivered.

A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation of refusal with the seller.

Can I cancel a purchase?

Yes, as long as your item has not yet been scheduled for delivery, or your order has not started the shipping process, which generally happens within 24 hours.

How do I cancel a purchase?

As soon as you want to cancel a purchase, contact us via support@chairish.com (or call us at (855) 549-9990) with your Chairish order # and we will do our best to accommodate you.

How can sellers avoid returns?

The best way to avoid returns is to be accurate, clear and honest about the description and condition of your item. Our buyers are happy to pay for quality items at a fair price, so it's best to go the extra mile of being diligent in your listing description and photos so they're thrilled with their purchase. Include clear, well-lit photos that capture all angles and minor or major damage.

If Chairish determines the listing was inaccurate, misleading, or misrepresented the item in any way, Chairish may charge the seller for both outbound and return delivery charges.

Other Questions?

Contact us at support@chairish.com.