Buyer Guide

Chairish is an online consignment marketplace for design obsessed people to buy and sell exceptional pre-owned home furniture and decor. Our mission is to make the world more beautiful, one room at a time and save people money in the process.

By using the Service, you agree to comply and abide with our Terms of Service, this Buyer Guide, and our Shipping & Returns Policy.

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How does Chairish work?

Chairish makes it easy to buy and sell gently used furniture and home decor of all types and styles, from "like new" items to pieces with great bones that may just need a bit of love. Our sellers range from professional home decor re-sellers to individuals just like you.

Chairish has a team of curators who cull the market to find exceptional and unique pre-owned furniture and home decor. Our primary criteria are that pieces are stylish, in good shape and offered at a great value.

With access to one of a kind inventory direct from the owner, you get great value, a wonderful piece you can talk about, and the benefit of buying direct from the person who owns it - which means you get the full story and a price that will give you bragging rights to boot.

Who pays for shipping and how much does it cost?

This depends on the shipping method used. Complete details are available in our Shipping & Returns Policy.

How long will it take to receive an item?

Delivery times vary based on the size of the item and the distance shipped. Complete details are available in our Shipping & Returns Policy.

What does "Local Pickup Option" mean?

This is a great and FREE choice! "Local Pickup" means that buyers can skip shipping costs altogether by picking up the item themselves. This option is available and noted for items on the product page. If you are interested in local pickup for an item that is not marked as such, please email us. We'd be happy to find out if pickup is possible.

Complete details for Local Pickup are available in our Shipping & Returns Policy.

How do I know the condition of an item?

Because we sell pre-owned furnishings, we know that giving shoppers clear information on the condition of an item is essential. We do this in two ways.

Firstly, every single item is classified according to our 4 level condition ranking:

  • Excellent - Minor wear consistent with age and history.
  • Good - Moderate wear and tear, but still has good years left.
  • Fair - Has lived a "full life" and has a distressed look with noticeable wear.
  • Needs Work - Great bones, but will need some work.

Secondly, we have a return policy! Knowing that any item can be returned makes sure sellers describe their item accurately, including any flaws. For more information, see the our Shipping & Returns Policy.

Can I return an item or cancel an order?

Yes and Yes! Complete details for returns and cancellations are available in our Shipping & Returns Policy.

How are items priced?

Chairish is a marketplace connecting buyers and sellers directly, eliminating the middle-men and multiple mark-ups typically found in the industry. This means that Chairish list prices can be significantly lower for buyers and at the same time sellers still take home more money than is possible elsewhere.

We encourage sellers to list their items at 25-30% of the Estimated Retail Price and we adjust up or down from there, based on age, condition and popularity of a particular style.

What does Estimated Retail Price mean?

"Estimated Retail Price" is either what the seller believes the piece sells for new today, or in the case of vintage or discontinued items, what the seller believes the piece would sell for at a local dealer.

While Chairish does make an effort to identify obvious errors or misrepresentations, Chairish is not a valuation expert and relies heavily on the information provided by the seller. Estimated Retail Price is provided solely for convenience purposes and you are of course encouraged to do your own price research.

How is my payment protected?

To make sure both the Buyer and the Seller are satisfied, Chairish collects payment from the Buyer at the time of purchase and only releases payment to the Seller after the 48 hour Return Policy window has expired.

How does "Make an Offer" work?

All offers are "verified offers". A verified offer is essentially like making the seller an "All Cash! Sell it now!" offer.

As the buyer, your credit card will be charged for the full sale price when the offer is made and, if the seller accepts the offer, the deal is done. We have found, when presented with a confirmed offer, sellers are often compelled to sell things even cheaper!

To make verified offers as attractive as possible to sellers, we require:

  1. All verified offers be at least 50% of the listing price.
  2. All offers be paid in full by charging your credit card at the time the verified offer is made. If the offer is accepted, the charge stands. If the offer is not accepted or countered, we automatically refund you in full immediately**. Upon receiving a verified offer, the seller has 72 hours to accept, decline or counter the verified offer.

** Please note: It may take your bank or credit card company 3-5 business days to post the funds back to your account.

Does Chairish have a mobile app?

Yes! Chairish's iPhone app lets design lovers buy vintage decor from one another. Learn more about our iPhone app or download from the App Store.

Where is Chairish available?

You can buy or sell on Chairish from anywhere in the continental United States.

Other Questions?

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